File a Complaint

If a pet product has harmed your pet or seems unsafe, we’re here to help. We know this is a frightening and emotional time, and your report can protect other families and save lives.

File a Complaint

If a pet product has harmed your pet or seems unsafe, we’re here to help. We know this is a frightening and emotional time, and your report can protect other families and save lives.

If Your Pet Is Sick or Injured

  1. Get veterinary care immediately.
  2. File a report as soon as you can.

If you’re in a crisis and need emotional support, call or text 988 or chat at 988LifeLine.org for free, confidential emotional support.

Please complete this form to Report a Problem Pet Product. CPS will review your report, catalog it, and follow up in the consumer’s interest.

Why Your Report Matters

Every complaint helps identify dangerous products, supports investigations, and strengthens consumer protection. Your experience can prevent another family from going through the same pain.

Where Else to File a Complaint

Different products require different reporting channels:

  • Food, treats, drugs, or supplements: File with the appropriate authority (FDA, etc.) and the manufacturer. Please send CPS a copy of your report.
  • All other products: CPS will catalog your complaint directly.
  • Veterinary involvement: Ask your veterinarian to file an adverse event report as well. Documentation is important, even if the cause is not immediately clear.

Important Information About Manufacturers

Manufacturers may offer reimbursement or ask you to sign documents. Please use caution.

  • These agreements often require you to waive your rights or stay silent
  • They may prevent you from speaking with regulators
  • They rarely cover the full cost of care

Before signing anything, speak with your attorney. Your voice is important, and your story can protect other pets.

Additional Reporting Resources